Starting as a store-and-forward email service over a dial-up link in 1995, WorldLink Communications Limited is now the largest internet service provider (ISP) in Nepal. With over 500,000 internet subscribers and over 10,000 enterprise circuits across 68 districts of the country, the company has been providing a wide range of internet and network services to general consumers and enterprises/organizations. For a company like WorldLink which has achieved big success in business over the last two and half decades, people management lies at the core of everything it does. Suraj Shrestha is the Head of Human Resources of the company since May 2021. In a conversation with the HRM, he talked about the importance of people management for WorldLink, the challenges faced during the Covid-19 pandemic and other topics in managing people. Excerpts:
How has people management played a role in the success of WorldLink Communications?
It sounds almost cliché, but people management does play a key role in the success of a company, we can never stress this enough. I feel the ability to find and place the right people in leadership positions is the mantra behind the success of WorldLink.
What changes have there been in people management in WorldLink over these years?
At WorldLink, there have been several changes in people management over the years. One of the most significant changes has been the shift from a traditional top-down management style to a more participative, team-based approach. A notable change is an operation from the regional level and our head office to undergo lean management. This change has been driven by the need to improve productivity and competitiveness, and to better meet the needs of employees. We have been trying to change our organizational behavior which is needed to sustain in today’s competitive market and to create a healthy and happier work environment.
What are the key focuses of WorldLink in people management to increase employee productivity?
We have been practicing capacity and capability building, matching people and jobs, job (and business) process reengineering, among other things. But largely productivity can be achieved if you have the correct leadership and alignment with the purpose/vision.
What challenges were there for your company in managing people after the start of the Covid-19 pandemic?
As our industry is listed under essential services, we had to keep the business up and always running regardless of any hindrance. This does pose several challenges for our company in managing people. One challenge has been ensuring that our employees have access to the correct information about the pandemic and how to protect themselves and the resources they need to stay healthy and safe.
Another challenge has been managing employee absences and ensuring that critical work tasks are still completed. This was an ever-changing, global issue that we as an employer and employees had to work together to confront and overcome. We saw the worst scenario causing many lives with mental and physical trauma. Each day we had almost 200 staff working in the field and looking back we would like to salute their hard work in those tough times.
How did WorldLink respond to these challenges?
“In the middle of difficulty lies opportunity”, and so was with us. Due to the lockdown, people were confined in their homes and getting updated with news, and in touch with their friends and family globally so there was high demand for internet services. Challenges create opportunities, and this had been a favorable situation as those demands were fulfilled with all the safety measures.
We had to ensure that our workforce is safe and yet run our operations on daily basis with isolation teams. This however incurred more cost to us but keeping in mind our clients and to keep the service running against all odds it seems very nominal. To overcome the Covid-19 challenges we had to form a Covid task force. The task force was responsible for creating a Covid plan and ensuring that the company follows all Covid-19 regulations, coordinating and communicating with employees, customers, and other stakeholders. We were forced to stay home for safety and experience this new “Work from Home” like every other company. Back then we had almost a workforce of 3,500 people and to manage that offline and online was a challenge to which we excelled by creating a work-from-home policy and by having frequent video calls.
While other similar organizations were laying off employees and/or pay cuts, we feel proud that we made no retrenchment and provided timely pay to all employees. The safety of our staff being our primary concern, we have had circular notices every other day to keep our workforce fully prepared. We focused more on digitalization, the development of cross-functional skills, in-house training, and the personal development of the workforce during this period.
How is the availability of the workforce in internet and digital TV services in Nepal? How is your company fulfilling its workforce needs?
Generally, it is difficult to find “qualified” people, as is the case elsewhere in Nepal. It has not been easy, but we have embarked (largely) on a “make” strategy for fulfilling our requirements. The company has set up three training centers (with plans for more), and we make our own workforce.
What role do training and development play in people management at WorldLink?
Being an employee-oriented company, we have been focusing highly on training and development, and each year we spend a huge budget on the same. Also, as I mentioned earlier, we have our own training centers, three at present with more coming soon. Training and development are important aspects of people management in our company. We offer a variety of development programs to help our employees grow and improve their skills. We believe this will help employees stay updated in their current field, improve their job performance, and contribute to the success of our company. Not only this, but it also helps employees feel valued and appreciated, which can lead to higher morale and a more productive workforce.
We provide our employees with the tools and resources they need to be successful, and we continue to invest in their development so that they can grow and progress in their careers even outside of and beyond WorldLink. Personally, I think we should provide learning opportunities to all, even though people leave they can make a positive impact wherever they go if they are skilled and in turn, this reflects on the company standard level as well.
How does WorldLink ensure that its employees are happy and satisfied?
One of the measures of the HR department and all employees with supervisory responsibilities is that of employee happiness and as such we are in constant “pursuit of happiness”.
Hey just wanted to give you a quick heads up. The text in your post seem to be running off the screen in Ie. I’m not sure if this is a format issue or something to do with browser compatibility but I thought I’d post to let you know. The design and style look great though! Hope you get the problem fixed soon. Cheers
Your home is valueble for me. Thanks!…
I?¦m no longer positive where you are getting your information, but great topic. I needs to spend a while studying more or understanding more. Thanks for excellent info I was in search of this info for my mission.
Fantastic goods from you, man. I have understand your stuff previous to and you are just extremely great. I actually like what you have acquired here, certainly like what you are stating and the way in which you say it. You make it enjoyable and you still take care of to keep it wise. I can’t wait to read far more from you. This is really a tremendous website.
It?¦s really a nice and useful piece of info. I am satisfied that you just shared this useful information with us. Please keep us informed like this. Thank you for sharing.
Hello. Great job. I did not anticipate this. This is a great story. Thanks!
You are a very intelligent person!
I?¦ll immediately seize your rss as I can not in finding your e-mail subscription hyperlink or e-newsletter service. Do you have any? Kindly permit me understand in order that I may subscribe. Thanks.
What¦s Happening i am new to this, I stumbled upon this I’ve found It absolutely useful and it has aided me out loads. I hope to contribute & help other users like its aided me. Good job.
I conceive this site has some rattling excellent information for everyone. “There is nothing so disagreeable, that a patient mind cannot find some solace for it.” by Lucius Annaeus Seneca.
fantastic post, very informative. I wonder why the opposite experts of this sector don’t understand this. You must proceed your writing. I’m confident, you’ve a great readers’ base already!
Helpful info. Fortunate me I found your web site by chance, and I’m stunned why this twist of fate didn’t took place earlier! I bookmarked it.
Its superb as your other articles : D, thankyou for posting.
Great paintings! This is the type of information that are meant to be shared across the net. Disgrace on the seek engines for now not positioning this post higher! Come on over and seek advice from my web site . Thanks =)
F*ckin’ remarkable things here. I’m very glad to see your post. Thanks a lot and i am looking forward to contact you. Will you please drop me a mail?
Hello. splendid job. I did not anticipate this. This is a impressive story. Thanks!
Write more, thats all I have to say. Literally, it seems as though you relied on the video to make your point. You obviously know what youre talking about, why throw away your intelligence on just posting videos to your site when you could be giving us something informative to read?
As a Newbie, I am continuously searching online for articles that can benefit me. Thank you
I like looking at and I think this website got some genuinely useful stuff on it! .
What i do not realize is in fact how you’re not really much more well-preferred than you may be now. You’re very intelligent. You already know therefore considerably in terms of this topic, made me for my part consider it from a lot of numerous angles. Its like men and women aren’t interested until it is one thing to do with Woman gaga! Your own stuffs great. Always care for it up!
Everything is very open and very clear explanation of issues. was truly information. Your website is very useful. Thanks for sharing.
You could definitely see your skills in the work you write. The world hopes for even more passionate writers like you who are not afraid to say how they believe. Always follow your heart.
I have been surfing on-line greater than three hours today, yet I by no means discovered any fascinating article like yours. It is lovely price enough for me. In my opinion, if all webmasters and bloggers made good content material as you did, the net will probably be a lot more useful than ever before.
Good site! I really love how it is easy on my eyes and the data are well written. I’m wondering how I might be notified whenever a new post has been made. I have subscribed to your RSS feed which must do the trick! Have a nice day!
I believe this internet site has some rattling excellent info for everyone : D.
I like the helpful information you provide in your articles. I’ll bookmark your blog and check again here regularly. I’m quite sure I will learn a lot of new stuff right here! Best of luck for the next!
Attractive part of content. I just stumbled upon your web site and in accession capital to assert that I get in fact loved account your weblog posts. Anyway I will be subscribing for your augment or even I fulfillment you access consistently rapidly.
As I website owner I believe the content material here is rattling good, thankyou for your efforts.
I like this web site because so much useful stuff on here : D.
Thanks for helping out, excellent information.
Hello. Great job. I did not imagine this. This is a excellent story. Thanks!
hey there and thank you for your info – I have certainly picked up something new from right here. I did however expertise some technical points using this website, since I experienced to reload the web site lots of times previous to I could get it to load properly. I had been wondering if your web hosting is OK? Not that I am complaining, but sluggish loading instances times will very frequently affect your placement in google and could damage your high quality score if advertising and marketing with Adwords. Anyway I am adding this RSS to my email and can look out for much more of your respective interesting content. Make sure you update this again very soon..
Only wanna input on few general things, The website pattern is perfect, the content is real wonderful. “Believe those who are seeking the truth. Doubt those who find it.” by Andre Gide.
Great post. I was checking continuously this blog and I’m impressed! Extremely helpful information specifically the last part 🙂 I care for such information much. I was seeking this certain information for a very long time. Thank you and good luck.
It’s actually a nice and helpful piece of information. I am glad that you shared this useful information with us. Please keep us up to date like this. Thanks for sharing.
Thanks a lot for sharing this with all folks you really realize what you’re talking about! Bookmarked. Kindly also talk over with my web site =). We can have a link exchange contract between us!
I discovered your blog site on google and check a few of your early posts. Continue to keep up the very good operate. I just additional up your RSS feed to my MSN News Reader. Seeking forward to reading more from you later on!…
Some times its a pain in the ass to read what people wrote but this web site is very user genial! .
F*ckin¦ remarkable things here. I¦m very satisfied to peer your article. Thanks so much and i’m looking ahead to touch you. Will you kindly drop me a mail?
Thanks for this post, I am a big fan of this site would like to keep updated.
Having read this I thought it was very informative. I appreciate you taking the time and effort to put this article together. I once again find myself spending way to much time both reading and commenting. But so what, it was still worth it!
This web site can be a stroll-via for the entire data you needed about this and didn’t know who to ask. Glimpse right here, and you’ll definitely discover it.
After all, what a great site and informative posts, I will upload inbound link – bookmark this web site? Regards, Reader.
I have been browsing online more than 3 hours lately, yet I by no means discovered any interesting article like yours. It¦s pretty price enough for me. In my view, if all web owners and bloggers made excellent content as you did, the internet will be much more helpful than ever before.
I believe this website has got some real fantastic info for everyone : D.
I’ve been absent for some time, but now I remember why I used to love this blog. Thank you, I’ll try and check back more often. How frequently you update your website?
I’ve been absent for a while, but now I remember why I used to love this web site. Thank you, I?¦ll try and check back more frequently. How frequently you update your website?
I really happy to find this web site on bing, just what I was searching for : D likewise saved to favorites.
You actually make it seem really easy with your presentation but I in finding this matter to be actually one thing which I think I’d by no means understand. It kind of feels too complex and very broad for me. I’m taking a look ahead on your subsequent post, I’ll attempt to get the grasp of it!
I’m not that much of a online reader to be honest but your blogs really nice, keep it up! I’ll go ahead and bookmark your site to come back later. All the best
I think other website proprietors should take this internet site as an example , very clean and superb user friendly layout.
Some truly fantastic information, Glad I discovered this.
You made some decent points there. I did a search on the subject and found most guys will approve with your blog.
Some really wonderful info , Gladiola I observed this. “The historian must have some conceptions of how men who are not historians behave.” by Edward Morgan Forster.
F*ckin’ amazing things here. I am very glad to see your article. Thanks a lot and i am looking forward to contact you. Will you please drop me a mail?
Heya i’m for the first time here. I found this board and I find It truly useful & it helped me out much. I hope to give something back and aid others like you aided me.
Sweet internet site, super design and style, very clean and use friendly.
Youre so cool! I dont suppose Ive read anything like this before. So nice to search out somebody with some authentic thoughts on this subject. realy thank you for starting this up. this website is one thing that’s wanted on the net, someone with a bit of originality. useful job for bringing one thing new to the web!
I simply could not depart your website prior to suggesting that I actually enjoyed the standard information a person provide to your guests? Is going to be back regularly to inspect new posts
Hello there! Would you mind if I share your blog with my zynga group? There’s a lot of folks that I think would really appreciate your content. Please let me know. Thanks
I reckon something truly interesting about your website so I saved to my bookmarks.
Needed to create you a very little observation just to give many thanks the moment again relating to the beautiful advice you’ve contributed on this site. It is quite open-handed of people like you to give easily exactly what a number of people would’ve distributed as an e-book in order to make some dough for themselves, principally seeing that you could have done it in the event you wanted. Those solutions in addition worked like the good way to fully grasp most people have similar interest much like my very own to grasp more around this matter. I know there are lots of more pleasant periods up front for those who read carefully your blog.
It’s really a cool and useful piece of information. I’m happy that you just shared this useful info with us. Please stay us informed like this. Thanks for sharing.
he blog was how do i say it… relevant, finally something that helped me. Thanks
Someone essentially help to make seriously articles I would state. This is the very first time I frequented your web page and thus far? I amazed with the research you made to create this particular publish amazing. Excellent job!
You have brought up a very wonderful points, thanks for the post.
Can I simply say what a reduction to find someone who actually is aware of what theyre speaking about on the internet. You definitely know find out how to carry an issue to gentle and make it important. Extra people have to read this and perceive this side of the story. I cant imagine youre not more common since you positively have the gift.
Hi, just required you to know I he added your site to my Google bookmarks due to your layout. But seriously, I believe your internet site has 1 in the freshest theme I??ve came across. It extremely helps make reading your blog significantly easier.
I really like your writing style, fantastic info, thank you for posting :D. “Every moment of one’s existence one is growing into more or retreating into less.” by Norman Mailer.
I dugg some of you post as I cerebrated they were handy handy
Excellent read, I just passed this onto a friend who was doing some research on that. And he actually bought me lunch because I found it for him smile Therefore let me rephrase that: Thanks for lunch!
I really appreciate this post. I have been looking all over for this! Thank goodness I found it on Bing. You’ve made my day! Thx again
Some truly excellent articles on this web site, appreciate it for contribution.
Greetings from Carolina! I’m bored to tears at work so I decided to browse your website on my iphone during lunch break. I enjoy the info you present here and can’t wait to take a look when I get home. I’m shocked at how fast your blog loaded on my cell phone .. I’m not even using WIFI, just 3G .. Anyhow, very good site!
The next time I read a blog, I hope that it doesnt disappoint me as much as this one. I mean, I know it was my choice to read, but I actually thought youd have something interesting to say. All I hear is a bunch of whining about something that you could fix if you werent too busy looking for attention.
Woah! I’m really enjoying the template/theme of this website. It’s simple, yet effective. A lot of times it’s tough to get that “perfect balance” between superb usability and appearance. I must say you’ve done a amazing job with this. Additionally, the blog loads very fast for me on Internet explorer. Excellent Blog!
I have been absent for some time, but now I remember why I used to love this web site. Thank you, I will try and check back more often. How frequently you update your website?
Hi there! I could have sworn I’ve been to this website before but after browsing through some of the post I realized it’s new to me. Anyways, I’m definitely delighted I found it and I’ll be book-marking and checking back often!
There are definitely a whole lot of particulars like that to take into consideration. That could be a great point to deliver up. I provide the thoughts above as general inspiration however clearly there are questions just like the one you carry up where the most important thing will probably be working in sincere good faith. I don?t know if greatest practices have emerged round things like that, however I’m sure that your job is clearly recognized as a fair game. Each girls and boys really feel the impact of only a second’s pleasure, for the remainder of their lives.
I haven’t checked in here for some time as I thought it was getting boring, but the last several posts are good quality so I guess I’ll add you back to my daily bloglist. You deserve it my friend 🙂
Hi, just required you to know I he added your site to my Google bookmarks due to your layout. But seriously, I believe your internet site has 1 in the freshest theme I??ve came across. It extremely helps make reading your blog significantly easier.
I like what you guys are up also. Such intelligent work and reporting! Carry on the excellent works guys I¦ve incorporated you guys to my blogroll. I think it’ll improve the value of my website 🙂
Really wonderful info can be found on website.
wonderful post.Never knew this, appreciate it for letting me know.
Great V I should definitely pronounce, impressed with your web site. I had no trouble navigating through all the tabs as well as related info ended up being truly simple to do to access. I recently found what I hoped for before you know it in the least. Quite unusual. Is likely to appreciate it for those who add forums or anything, web site theme . a tones way for your customer to communicate. Excellent task..
Great write-up, I am regular visitor of one¦s blog, maintain up the excellent operate, and It’s going to be a regular visitor for a lengthy time.
Merely a smiling visitant here to share the love (:, btw outstanding style and design. “Competition is a painful thing, but it produces great results.” by Jerry Flint.
A person essentially help to make seriously articles I would state. This is the first time I frequented your website page and thus far? I amazed with the research you made to make this particular publish amazing. Great job!
I believe this is among the so much important information for me. And i’m glad studying your article. However wanna remark on few basic issues, The web site style is wonderful, the articles is in reality nice : D. Excellent activity, cheers
As a Newbie, I am continuously searching online for articles that can aid me. Thank you
After all, what a great site and informative posts, I will upload inbound link – bookmark this web site? Regards, Reader.
I have been checking out some of your articles and i must say nice stuff. I will definitely bookmark your site.
It?¦s really a great and helpful piece of information. I?¦m glad that you simply shared this helpful information with us. Please keep us up to date like this. Thank you for sharing.
I really like your blog.. very nice colors & theme. Did you create this website yourself or did you hire someone to do it for you? Plz answer back as I’m looking to create my own blog and would like to find out where u got this from. thanks a lot
F*ckin’ remarkable things here. I’m very glad to peer your post. Thanks so much and i am looking forward to touch you. Will you please drop me a mail?
Very nice article and right to the point. I am not sure if this is truly the best place to ask but do you folks have any ideea where to hire some professional writers? Thx 🙂
You made certain good points there. I did a search on the subject and found most persons will go along with with your blog.
I like this blog very much, Its a real nice spot to read and incur information.
Hello there, You’ve done a great job. I’ll definitely digg it and personally suggest to my friends. I’m sure they will be benefited from this website.
I just like the helpful info you provide in your articles. I will bookmark your blog and check once more here frequently. I am slightly certain I will be informed plenty of new stuff proper here! Good luck for the next!
I really appreciate this post. I have been looking everywhere for this! Thank goodness I found it on Bing. You have made my day! Thank you again
Very interesting topic, thankyou for putting up.
This web site is my inspiration , rattling superb design and perfect articles.
I was suggested this web site by my cousin. I am not sure whether this post is written by him as nobody else know such detailed about my problem. You are incredible! Thanks!
What’s Happening i’m new to this, I stumbled upon this I’ve found It positively useful and it has aided me out loads. I hope to contribute & assist other users like its aided me. Good job.
Lovely website! I am loving it!! Will be back later to read some more. I am taking your feeds also
Hi! This is kind of off topic but I need some advice from an established blog. Is it very difficult to set up your own blog? I’m not very techincal but I can figure things out pretty fast. I’m thinking about creating my own but I’m not sure where to start. Do you have any ideas or suggestions? Thank you
Wow that was odd. I just wrote an very long comment but after I clicked submit my comment didn’t appear. Grrrr… well I’m not writing all that over again. Anyways, just wanted to say fantastic blog!
Hello my family member! I wish to say that this article is awesome, nice written and include almost all significant infos. I would like to peer extra posts like this.
I haven’t checked in here for a while because I thought it was getting boring, but the last several posts are great quality so I guess I’ll add you back to my everyday bloglist. You deserve it my friend 🙂
I am glad to be a visitor of this everlasting weblog! , appreciate it for this rare information! .
Right now it looks like WordPress is the top blogging platform available right now. (from what I’ve read) Is that what you’re using on your blog?
Oh my goodness! a tremendous article dude. Thanks Nevertheless I am experiencing situation with ur rss . Don’t know why Unable to subscribe to it. Is there anyone getting an identical rss downside? Anyone who knows kindly respond. Thnkx
I went over this web site and I believe you have a lot of excellent info , saved to bookmarks (:.
I want to show my love for your kindness giving support to those who have the need for guidance on this particular topic. Your personal commitment to getting the message all over came to be quite advantageous and has truly made workers much like me to arrive at their ambitions. Your helpful key points indicates a whole lot to me and even more to my office colleagues. Thanks a lot; from everyone of us.
I’d forever want to be update on new posts on this site, bookmarked! .
I don’t usually comment but I gotta admit thanks for the post on this one : D.
Very nice info and right to the point. I am not sure if this is actually the best place to ask but do you guys have any ideea where to employ some professional writers? Thanks in advance 🙂
I have been surfing online greater than 3 hours these days, yet I by no means discovered any interesting article like yours. It is pretty worth enough for me. In my view, if all website owners and bloggers made just right content material as you did, the internet can be much more useful than ever before.