Strategy, Culture & Leadership

Prepare and embrace challenging times

Political, geo-political, economic, sociological and environmental shifts and upheaval are common to the world today, and to a great extent our recent experience too. In times of looming upheavals, business leaders are often found at a crossroads, pondering over the fate of their dreams and enterprises. Their worries are only depend by the responsibilities they …

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Playing the game of early stage start-ups effectively

Transitioning from an aspiring entrepreneur to the owner of an early-stage start-up is a journey of transformation. It’s just the same for teams in start-ups. It involves moving from the realm of ideas and plans into the dynamic world of execution and constant adaptation. If aspiring entrepreneurs, before taking the plunge, have prepared themselves with …

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Building Supply Chain Resilience: Some Insights

In today’s global business landscape, supply chain disruptions can arise from various quarters: geopolitical tensions, trade disputes, natural disasters, pandemics, or cyber threats, to name just a few. For small and medium-sized enterprises (SMEs) with limited resources, these disruptions can be particularly challenging. However, even with constraints, SMEs can build resilience into their supply chains …

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Nine Cautions for Leaders building early ITES and BPO businesses

The Information Technology Enabled Services (ITES) and Business Process Outsourcing (BPO) industries are subject to several common errors, especially in the early stages of business development. Information Technology is one of the widest streams of interest today, with academic and business interests both at high levels in developed and developing countries. In several countries, the …

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Consistent Revenue Growth is Achievable

Revenue is an important focus in any for-profit organization, or for professionals engaged in a profit making venture. Ludwig von Mises, the economist, once said, “The masses, in their capacity as consumers, ultimately determine everybody’s revenues and wealth.” Ludwig’s words are full of wisdom, in fact layers of wisdom captured in one line; anchored around …

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Is your business suffering from ‘Notion of Service’?

A service mindset requires a robust and continuous strategy As a young professional, around 20 years ago, I learned that ‘Your competitors can copy your product, mimic or better the moat your products/services have, but they cannot copy the service experience that you create for your customers’. A decade back, I was teaching this to my …

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Building Strategic Resilience – Ideas and Applications for Small and Medium Businesses

Strategic resilience enables SMBs to adapt quickly to changing market conditions, reduces risks, promotes innovation, builds a stronger brand, and enables long-term sustainability. The business world has become increasingly volatile and unpredictable, and small and medium-sized businesses (SMBs) must develop strategic resilience to face unexpected challenges and disruptions in the market. The COVID-19 pandemic has …

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Do Endangered Traditional Knowledge Areas Offer a Unique Business Opportunity and Moat?

In a world where technology and modern ways are getting a lot of attention, the rural life, and traditional knowledge has some significant value to offer. Competitive advantage has been studied and commented on for a long time. There are various models available to create and sustain competitive advantage or what is also referred to …

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Building Customer Centricity and Sensitivity

Bad customer centricity not only impacts the supplier, but the end customer. Every now and then, someone in an organization brings up customer centricity or sensitivity. This conversation invariably comes-up when there has been a negative customer advocacy, or a key account / customer churn or great sales year but lesser net adds etc. Or …

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