Revenue is an important focus in any for-profit organization, or for professionals engaged in a profit making venture. Ludwig von Mises, the economist, once said, “The masses, in their capacity as consumers, ultimately determine everybody’s revenues and wealth.” Ludwig’s words are full of wisdom, in fact layers of wisdom captured in one line; anchored around …
A service mindset requires a robust and continuous strategy As a young professional, around 20 years ago, I learned that ‘Your competitors can copy your product, mimic or better the moat your products/services have, but they cannot copy the service experience that you create for your customers’. A decade back, I was teaching this to my …
Is your business suffering from ‘Notion of Service’? Read More »
Strategic resilience enables SMBs to adapt quickly to changing market conditions, reduces risks, promotes innovation, builds a stronger brand, and enables long-term sustainability. The business world has become increasingly volatile and unpredictable, and small and medium-sized businesses (SMBs) must develop strategic resilience to face unexpected challenges and disruptions in the market. The COVID-19 pandemic has …
Building Strategic Resilience – Ideas and Applications for Small and Medium Businesses Read More »
In a world where technology and modern ways are getting a lot of attention, the rural life, and traditional knowledge has some significant value to offer. Competitive advantage has been studied and commented on for a long time. There are various models available to create and sustain competitive advantage or what is also referred to …
Do Endangered Traditional Knowledge Areas Offer a Unique Business Opportunity and Moat? Read More »
Bad customer centricity not only impacts the supplier, but the end customer. Every now and then, someone in an organization brings up customer centricity or sensitivity. This conversation invariably comes-up when there has been a negative customer advocacy, or a key account / customer churn or great sales year but lesser net adds etc. Or …
There is a lot in an organization that can follow a ‘design once and deploy several times’ approach. Right horizontal and vertical structure of goals is one such thing. Strategy building is an art. It takes capability, information, tools, analysis, decision making and finally the courage to commit yourself and the organization’s skin in the …
Business is a brutal game. It’s takes the strength of a wrestler, the conditioning of a cross-fit athlete, the speed of a sprinter and the stamina of a marathoner to play this game The financial capability and the revenue potential of a business are it’s strengths. The scalability of the business is it’s conditioning. The …
What matters in business, is business! And business is all about performing as on organization, in the marketplace. Performing in the marketplace can be understood at two levels: 1. Effectiveness as an organisational machinery: which means success of every single function in the organisation and at all levels of the organisation 2. Effectiveness as an …
Six Focus Areas to Ensure Business Mindset and
Leadership Readiness Read More »
Entering the cycle of QOR sometimes takes a higher order capability or switching to a different capability. In the last 10 years, enough has been said about QOR (Quality of Revenue) and how high-quality revenue enhances bottom lines, ensures sustainable profits, and gives higher shareholder returns. But a common question many have is: Where do we …
Once revenue comes – pivoting to quality of revenue is critical. Sai Kumar Chandran Running a business effectively and efficiently to maximize revenue is critical. No business can survive without it. However, in the last 15 years, management pundits have increased their call to action on another subject: Quality of Revenue. Whether you are a product …
