With the advent of large language models (LLMs), the use of artificial intelligence (AI) has skyrocketed globally. The use of AI has not only increased productivity and saved time, but also helped enhance customer experiences.
Microsoft Copilot, a generative AI-powered digital companion, works alongside popular Microsoft 365 apps such as Word, Excel, PowerPoint, Outlook, Teams and more. Microsoft 365 Copilot provides real-time intelligent assistance, enabling users to enhance their creativity and productivity. It can generate drafts of content, propose alternative phrasings for existing text, recommend and insert images or banners, and convert Word documents into PowerPoint presentations, among other useful functions.
Generative AI at your fingertips
Now, businesses can empower everyone in their organisation with Microsoft 365 Copilot. It helps you prioritise and stay focused, deliver effective customer service, think faster and remain in control.
Copilot’s cross-application intelligence operates efficiently across all your data, enabling you to quickly acclimate. With Copilot, you can write, edit and summarise proposals and project plans, as well as analyse and explore data to produce sophisticated visualisations and project trackers. Furthermore, it upholds the security, compliance and privacy policies established in Microsoft 365 applications.
Early adopters reap the benefits of using AI
The early adopters are already reaping its benefits and vouching for integrating it at their workplace. According to a study by Microsoft ‘Copilot for Microsoft 365 Early Access Programme’ conducted among the earliest users of Copilot, 70% Copilot users experienced improved productivity and 68% experienced improved quality of their work. They were faster in searching, writing and summarising, and were able to catch up on a missed meeting 4x faster, and spent less time drafting and processing emails.
Escalating productivity of small and medium businesses
Generative AI has significantly impacted not only large businesses but also small and medium-sized businesses (SMBs). Due to technological advancements and the democratisation of technology access, smaller organisations now have access to the same cutting-edge tools available to larger enterprises, regardless of their location.
For example, SMBs can use AI-driven customer service chatbots to provide 24/7 support, automate repetitive tasks, and enhance customer experiences. Marketing departments in these businesses can leverage generative AI to create personalised content, perform market analysis, and optimise advertising campaigns with greater precision and efficiency. Additionally, AI-powered data analytics enable SMBs to make informed decisions based on real-time insights, thus levelling the playing field with larger competitors. The reach of generative AI extends far beyond multinational corporations, empowering SMBs to innovate, compete and thrive in an increasingly digital economy.
SMBs in Nepal face several challenges such as low capital, limited access to finance, large collateral requirements, complex processes, lack of information, inadequate institutional capacity, and limited access to technology. To keep pace with the changing times and competition, Copilot can support to be a trusted AI-powered digital companion for businesses in Nepal to help them save time and improve productivity. By leveraging Copilot, these businesses can aim to overcome traditional barriers, innovate more effectively, and contribute to a more dynamic and prosperous economy. As a digital companion, Copilot not only empowers businesses but also plays a crucial role in driving economic growth in Nepal and beyond.
Faruqu is Managing Director Microsoft Bangladesh, Bhutan and Nepal
